Technical Support

How can I learn more about how to use ECC’s course management system Desires2Learn (D2L)?  

If you are just starting out with D2L, you might begin by contacting the Distance Learning office to schedule a one-on-one session. To schedule, contact the Distance Learning Help Line (x7620 or d2lhelpdesk@elgin.edu).  There are also extensive tutorials available on the D2L login page.

For technical help on specific D2L functions and challenges that come up, please submit a request via ECC's Request Portal.  For additional information on using ECC's Request Portal, consult the ECC Requests Portal (Jira) FAQs.

How do I access my ECC-issued email accounts? 

ECC faculty are issued two email accounts. Faculty are expected to actively and regularly manage both ECC email accounts. Faculty should not use personal email accounts when conducting ECC business with students or with support offices.

• ACADEMIC email (jfaculty1234@student.elgin.edu) - The first part of the this email address is your user name (first initial, last name, then the last four-digits of your employee ID number). Faculty are issued a student email address as this address is integrated with the Desire2Learn learning management system. When students click the icon to email their instructor within D2L, it will be sent to this address. This is a Gmail account. You can access these messages via a link in the Employee Portal at elgin.edu/accessECC, via gmail.com, or via a link within D2L for "ECC Student Mail." You may choose to have students use this address to separate your employer communications from your student communications. You may also choose to forward the @student.elgin.edu account to the @elgin.edu account (forwarding in reverse cannot be done for security reasons). The password for this email account was established when you created your Employee Portal/accessECC login. Faculty are expected to regularly (every few days) monitor this email address.

• OFFICE email (jfaculty@elgin.edu) - The first part of this email address is your first initial of your first name followed by your last name (no numbers in this address). This account will be used for employee-related communications from your Dean's office, Human Resources, student services offices, etc. Emails sent to this account can be viewed using the Microsoft Outlook program on campus computers or via the internet at https://webmail.elgin.edu. Faculty are expected to regularly (every few days) monitor this email address.

Contact the ECC Information Technology Helpdesk for additional support at 847-214-7979.